FAQ – Frequently Asked Questions

Booking policy and cancellations:

• 100% of the payment is requested at the time of booking for stays less than 60 days before the date of entry.
• 50% non-refundable are requested for the purpose of guaranteeing the reservation for bookings more than 60 days prior to the date of entry.
• Full refund 60 days before the date of entry.
• The remaining 50% will be requested 60 days before the entry date.

In our apartments (Lagos View Apartment and Lagos Alegre Apartment) we have a strict no-pets policy at our home.

This policy has been enacted to address the potential for allergic reactions among tenants caused by the presence of pets in the building.

• Bedding
• Towels
• Cleaning on the 7th/10th night (depending on the length of the stay). Service provided for free.
• Change of bed linen and towels on the 7th/10th night (depending on the length of the stay). A fee will be charged for changing bed linen and towels.
• Remote service available from 7:00 to 22:00 daily. 24/7 emergency services available. (Number are displayed in the apartment)

We guarantee that all our units are properly sanitized with professional products both in cleaning and washing all towels and sheets.

At each check-in will be left alcohol gel and masks (or other Personal Protective Equipment (PPE) or any other disinfectant approved by official health regulatory bodies).

The check-in process will be tailored to the customer’s preference. Customers may choose to check in either in person or via remote means.

Enjoy the peace of mind that comes with a secure environment.

Feel at home, safe and secure.

A security deposit of 400,00€ will be requested at check-in for each apartment

The security deposit will be returned after checking the unit at check-out.

Crypto Assets – We accept payments in crypto currencies like, but not excluding Bitcoin (BTC), Ethereum (ETH), Dogecoin (DOGE) , Binancecoin (BNB) and Solana (SOL).

Bitcoin (bitcoin network): 15kYHguDYxykr89HMaeoJkrcvxg4yLjQ7A

Ethereum (Ethereum (ERC20)): 0xab10b8df4915c1bcc54645d506fe77213fb51a3d

Dogecoin (Dogecoin network): DEvtcB8iKpgmxnzLWa4YCS7EQ5m8r4jaGf

Solana (Solana Network): 6Gu3ExCyXWH3pdRXNs9aGFeLmHB5JiMpGfAKVGKESVzD

Payments from Airbnb (if you book @ airbnb):

SEPA Bank transfers – IBAN: PT50 0023 0000 4552 4969 0679 4

Non SEPA bank transfers: IBAN: PT50 0023 0000 4552 4969 0679 4 | SWIFT: ACTVPTPL

MBWay: +351 915 305 344

Revolut: